Best Abayas With the Best Clients Care
Best Abaya Clients Care, at thowby, we have always believed that the journey of creating an abaya is about more than just design. It is about connection and understanding who a woman is — her story, her preferences, her individuality — and reflecting that back through thoughtful craftsmanship and exceptional service.
For us, every abaya is personal. And the way we serve our clients is just as intentional as the garments we create. From the moment a client reaches out to us to the day she steps out wearing her abaya, our goal is to ensure that she feels beautiful and celebrated.
In a world that increasingly leans on automation, thowby chooses something different — real, human connection. We are building lasting relationships… one conversation, one detail, one stitch at a time.
At thowby, service is not an afterthought — it is at the heart of everything we do. From the quiet elegance of our designs to the way we communicate with each client, we hold one principle close: every woman deserves to feel truly cared for. When someone reaches out to us, they are not met with a chatbot or a generic reply. Instead, they are connected to a team member who truly listens. We take time to understand the person behind the conversation.
What is she looking for? What story does she want her abaya to tell? Whether it is for a graduation, wedding, travel, or everyday wear, our goal is to design something that feels like it is truly hers.
No two women are the same. Their stories, their styles, their silhouettes — each one is unique. That is why we approach every order with fresh eyes and an open mind. Rather than offering a one-size-fits-all solution, we make it our mission to understand who we are designing for. What makes her feel confident? What cut fits her best? What fabric aligns with her lifestyle? These are not merely questions we ask for the sake of customization. We ask them because the answers help us create something that feels right for her — and only her.
It does not end after the first conversation. In fact, that is where our client care begins. Whether a client walks into our boutique or messages us online, we make it a point to follow up with the attention and time they deserve. Sometimes, that means checking in on a custom piece in progress. Other times, it is remembering a past purchase and suggesting something complementary — or simply asking how they felt wearing their last abaya. These follow-ups are not scripted; they are sincere. Because building a relationship means staying present, not just at the point of sale, but long after.
One of the most special parts of the thowby experience is our commitment to tailoring. We do not believe a woman should have to fit into a garment — the garment should be made to fit her. A bespoke abaya should move with ease, flatter naturally, and reflect both beauty and comfort. That is why our fittings are never rushed. We tailor each garment to honor the woman’s shape and the way she carries herself — not just standard measurements.
Our artisans consider posture, drape, arm length, and even how the abaya feels when she walks or sits. This precision means every woman walks away with a piece that feels tailored not only to her body but to her life. Whether we are working on a ready-to-wear piece or an elaborate custom order, the principle remains the same: our client’s satisfaction is our highest priority.
That means transparent communication. It means timelines we commit to — and deliver on. It means listening when a client expresses a concern and responding with respect and care. And above all, it means placing her needs, preferences, and emotions at the center of everything we do.
Over the years, we have had the honor of dressing women for some of the most important days of their lives. Weddings, graduations, Eid celebrations, first abayas, professional milestones — moments that carry deep personal meaning
When a client chooses thowby for these occasions, we do not take it lightly. We know we are being invited into a significant chapter of her story, and we treat that invitation with the respect it deserves. Our job is not just to create something beautiful. It is to create something memorable. Something worthy of the occasion, and of the woman wearing it.
Whether it is a bridal abaya adorned with intricate beadwork or a soft crepe ensemble for a quiet Eid morning, each piece is curated to feel as special as the moment itself.
Over seven years, we have built a community of women who return to thowby not just for new pieces, but for the experience — the comfort of knowing they will be listened to, respected, and celebrated. They return because they know we will remember their favorite silhouettes. Because we will follow up to ensure they are happy.
At thowby, exceptional service is the fabric that holds everything together. Because at the end of the day, it is not just about what you wear — it is about how you feel wearing it. And at thowby, we promise you will always feel seen and valued for being beautifully you.
