FAQ

How can I cancel or change my order? 
Contact us via email at contactus@thowby.com or call us at +971 4 240 6373 within 24 hours of placing your order to cancel or make any changes.

We will do our best regarding your request. However, if the processing of your abaya has already begun, we may be unable to fulfill any modifications or cancellations.

Why should I sign up?
Having a registered account will allow you easy check out every time you make a purchase, enable you to track previous and current history orders, and keep you updated on our latest collections and new designs.
 
How can I return a purchased abaya?
In the event that you wish to request a return please click here to submit a return form.

Is my personal information safe?
We, at thowby ثــوبــي, respect your privacy. Once you submit your personal information on our website, sit back and relax because it is stored securely on our servers.

What can I do if I am unable to log in to my account?
If you have forgotten your password, you can easily reset your password by clicking “Forgot your password?” on the account page and a link to reset your password will be sent to your email.
If you are experiencing technical difficulties, you can send an e-mail to contactus@thowby.com and one of our thowby ثــوبــي Client Care Team will get back to you.
 
What payment methods are accepted?
Your convenience is important to us, so we accept Visa and MasterCard as well as online credit via PayPal and PayFort “an amazon company”.
 
How can I change the currency for payment?
The currency is default to USD. However, other currencies are also available from the drop-down menu.
 
What countries does thowby ثــوبــي ship to?
thowby ثــوبــي abayas can be shipped to all GCC countries and around the world. However, thowby ثــوبــي will NOT deal with or provide any services or products to any of the OFAC sanctions countries in accordance with the law of UAE.

How do I know my order is placed and confirmed?
You will receive a confirmation email on your registered e-mail id, letting you know that you have placed an order.
 
How much time before I receive my abaya?

If you have selected normal processing when ordering your abaya, delivery will take up to 15 working days. This allows 7-10 business days for making your abaya and 3-5 business days for shipping and delivery.

If you have selected express processing, delivery should be within 9 business days. This allows 4 business days to make your abaya and 3-5 business days for shipping and delivery.

I have not received my order within the expected time, what should I do?
Contact our thowby ثــوبــي Client Care at contactus@thowby.com  or call us +971 4 240 6373 between 8 am to 5 pm UAE time.
For more detailed information on delivery procedure please see our Delivery & Shipment Policy.
 
How can I schedule a delivery and change the delivery address?
Contact our thowby ثــوبــي Client Care at contactus@thowby.com  or call us +971 4 240 6373 between 8 am to 5 pm UAE time and they will assist you. However, please understand that if your order has already been dispatched, we regretfully will not be able to help you.
 
How can I track my order?
An email confirmation with tracking number and instructions on how to track your package will be sent to you once your order has been dispatched. Alternatively, you may contact thowby ثــوبــي Client Care with the tracking number at contactus@thowby.com  or call us +971 4 240 6373 between 8 am to 5 pm UAE time, and we will be able to track your order.
 
What is your return policy?
Thowby ثــوبــي items may be returned within 14 days with the following conditions:
  • Any return items should be unused/unworn.
  • Items should be in the same condition as received with the tags still attached.
  • Items should be in the same packing in which you received it.
Click here to read our Return Policy.
 
How can I return my purchase?
In case you need to request a return please click here to complete the return form for submission. Click here to read our Return Policy.
 
How can I share my feedback with thowby ثــوبــي?
Our aim is to make your experience with thowby ثــوبــي comfortable and memorable, and we welcome your feedback. Don’t hesitate to contact our thowby ثــوبــي Client Care at contactus@thowby.com or call us +971 4 240 6373 between 8 am to 5 pm UAE time with your suggestions and queries.
 
Is there any cost for shipping and return?

thowby ثــوبــي offers express delivery to all countries using DHL courier company. Applicable duties and taxes are included in all abaya prices. However, your order may be subject to delivery charges depending on your selected purchase.

  • Deliveries within United Arab Emirates: free of charge.
  • Deliveries to the GCC: free delivery on orders above AED 1000.
  • Deliveries to the rest of the world: free delivery on orders above AED 1100.
Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.
 
Do I need to sign for my package at the time of delivery?
A signature is required to receive your package. However, if you are not personally able to be at the delivery address when your package arrives, anyone can receive it on your behalf and sign for you.
 
Are there any customs charges?
We operate on a DDP (Delivered Duty Paid) basis; this means that any applicable shipping and customs duties charges will be paid by thowby

Does thowby ثــوبــي offer express service? 

ِExpress service is offered at an additional cost. An option of express service is offered to the client prior to adding the item to the cart.