Ordering Your Abaya

Shopping with thowby ثــوبــي Online ABAYA Boutique
We have made it our business to offer you a shopping experience that is simple, convenient, and pleasurable.

Visiting the thowby ثــوبــي Website
When you visit our website it will automatically indicate the delivery country and currency according to your current location.
 
Creating an Account
Signing up is very quick and should take less than a minute. Please click on My Account to create your thowby ثــوبــي account.

Having a registered account with us will allow you:

  1. To check out easily every time you make a purchase.
  2. To track previous and current orders.
  3. To remain updated on our latest collection, additions, and the release of our newest designs.

Selecting Your Abaya
We have a wide variety of abayas to suit every occasion. We have arranged our abayas in collections to enable you to find exactly what you are looking for easily. You can select from these collections from the main menu, or if you know the type of abaya you want to purchase, you may use the search tool located at the top right of the page.
 
Choosing the Right Size
Please refer to the thowby ثــوبــي abaya Size Guide located on the product page to help you choose the best size for your needs.

Placing Your Order 
Simply select your size and length of your abaya, also select the type of delivery timeframe as listed below: 

Normal Delivery Timeframe
Here at thowby ثــوبــي, we give each order individual attention, and every abaya is handmade with you, our client, in mind. Preparation of your abaya takes time, so please allow 8 business days for your abaya to be made. Actual shipping time varies between 3-5 business days, so you should allow 10-15 business days to receive your abaya. During high season – especially around Eid times – allow more time for your abaya to be delivered.

Express Delivery Timeframe
At thowby ثــوبــي we understand that there are times when you have an urgent need for a new abaya – for that unexpected special occasion. If you require your abaya before the normal delivery period, you may request an express order for an additional rush fee. With express processing, we will prioritize your order and make your abaya within 4 business days and then ship it to you via DHL courier company. The option for normal or express processing of your abaya is given right before adding the abaya to your cart.

How to Complete your Order 
  1. Register your details.
  2. Enter delivery details.
  3. Click continue to payment type and enter your credit card details.
  4. Check that all the information is correct and complete your purchase.

    Receiving Confirmation of Your Order 
    Once your order is placed and accepted, you will receive a confirmation email from thowby ثــوبــي with details of your order and a link to track its progress once your order is shipped.

    Receiving Notice of Shipment
    Once your order is ready to be dispatched you will receive a shipping confirmation email with details of the product or products that have been shipped. This email will include information on how you can track your delivery.

    Receiving Your Order

    Shipping time depends on your location. Your shipment should be received within the specified time frame from our delivery partners.

    Modifying or Cancelling an Order 

    If you decide to modify or cancel your order, you must do so within 24 hours from the time of placing your order. After we receive your notice of cancellation or modification, our Customer Service will send you an acknowledgement email. For more details please click on our Return Policy.

    Payment Methods Accepted 
    We accept Visa and MasterCard payment through PayPal and PayFort an Amazon Company. You can learn more about PayFort by clicking on their website link PayFort.

    For further assistance or help with any technical issues, please contact our Customer Care team from 8 am to 5 pm UAE time from Sunday to Thursday on our UAE number 009714 240 6373 or email contactus@thowby.com.