How to Order Your Abaya
At thowby, we believe choosing an abaya is more than a transaction — it is a personal experience.
We are committed to making your online shopping journey simple, secure, and enjoyable, wherever you are in the world.
Follow the steps below to discover and order your thowby abaya online.
DISCOVER THOWBY
When you visit thowby.com, our website may automatically detect your location and display the relevant delivery destination and available currency options, helping to make your shopping experience as convenient as possible.
You can change your country or currency selection where available.
CHOOSE YOUR ABAYA
Explore our collections and discover abayas thoughtfully designed for different styles, occasions, and preferences.
Browse our New Arrivals, Abaya Collections, Abaya Sets, Under Abaya Dresses, Shaylas, and more. Our collections bring together traditional elegance and contemporary design through a considered selection of colors, fabrics, silhouettes, embroidery, and details.
Once you have selected your abaya, review the product information and refer to our Size Guide to help you choose the most suitable fit.
COMPLETE YOUR ORDER
Once you are ready to purchase:
1. Add your selected pieces to your shopping bag.
2. Proceed to checkout and enter your contact and delivery information.
3. Review your delivery details carefully to help prevent delays.
4. Select your preferred payment method and enter the required payment information.
5. Review your order to make sure your items, size, delivery information, and payment details are correct.
6. Complete your purchase.
Creating a thowby account is not required to place an order. However, having an account gives you convenient access to your account information and order history.
ORDER CONFIRMATION
Once your order has been successfully placed, you will receive an order confirmation by email with the details of your purchase.
When your order is ready for dispatch, you will receive shipping confirmation and tracking information so you can follow the progress of your delivery.
Please refer to our Delivery & Shipment Policy for further information about preparation and delivery times.
NEED TO CHANGE OR CANCEL YOUR ORDER?
If you need to modify or cancel your order, please contact our Client Care Team within 24 hours of placing your order.
We will do our best to accommodate your request. Please note that once preparation of your abaya has begun, changes or cancellations may no longer be possible.
Please refer to our Refund Policy for complete information regarding changes, cancellations, returns, and refunds.
PAYMENT METHODS
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal,
Installment payment through Tabby is also available where eligible.
Available payment options may vary depending on your location and will be displayed during checkout.
HAVE QUESTIONS? CONTACT US
If you need assistance placing your order, our Client Care Team will be happy to help.
Email: contactus@thowby.com
Telephone: +971 4 333 7891
WhatsApp: +971 50 656 8711
Our Client Care Team is available Saturday to Thursday, from 9:00 AM to 6:00 PM UAE time.
