Delivery & Shipment
WHEN CAN YOU EXPECT YOUR ABAYA?
At thowby, every order is prepared with care and attention to detail. Please allow time for your abaya to be prepared before it is dispatched.
REGULAR DELIVERY
Once your order is placed, it typically takes 7–10 business days for your abaya to be prepared.
After dispatch, estimated shipping time is approximately 3–5 business days, depending on the delivery destination.
During peak periods, particularly around Eid and other festive seasons, preparation and delivery times may be longer due to increased demand. We recommend placing your order early whenever possible.
EXPRESS DELIVERY
If you need your abaya sooner, express processing is available for an additional fee.
With express processing, your order is prioritized and your abaya is typically prepared within 2–3 business days before being dispatched by DHL.
The same attention to quality and craftsmanship is maintained for every thowby abaya, whether prepared through our regular or express service.
Express delivery is available to eligible international destinations, subject to applicable shipping restrictions.
Any customs duties, taxes, or import charges applicable at the destination are the responsibility of the client.
WORLDWIDE SHIPPING
thowby offers worldwide shipping to eligible destinations, except where delivery is restricted by applicable laws or regulations.
Orders are dispatched Monday to Friday.
Once an order has been dispatched, we may not be able to redirect the shipment to another delivery address.
International shipments may be subject to customs clearance procedures in the destination country. Customs processing times are outside thowby’s control and may occasionally result in additional delivery time.
Any applicable customs duties, taxes, or import charges are the responsibility of the client.
TRACK YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation with your tracking information, allowing you to follow the progress of your delivery.
Please provide an active email address and mobile number when placing your order so that you can receive important updates regarding your shipment.
DELIVERY ADDRESS
Please ensure that your delivery address and contact details are complete and accurate before placing your order.
If you need to request a change to your delivery address, please contact our Client Care Team as soon as possible. Address changes can only be accommodated before your order has been dispatched.
Once an order has been dispatched, the delivery address cannot be changed.
thowby cannot accept responsibility for orders delivered to an incorrect address provided at checkout.
FAILED DELIVERIES
If you are unavailable when delivery is attempted, the courier may contact you or provide instructions regarding redelivery or collection, depending on the service available in your destination.
If a shipment cannot be successfully delivered and is returned to thowby, please contact our Client Care Team for assistance.
Additional shipping charges may apply if the order needs to be shipped again.
HAVE QUESTIONS? CONTACT US
If you have any questions about your order or delivery, our Client Care Team will be happy to assist you.
Email: contactus@thowby.com
Telephone: +971 4 333 7891
WhatsApp: +971 50 656 8711
Our Client Care Team is available Saturday to Thursday, from 9:00 AM to 6:00 PM UAE time.
