Frequently Asked Questions
ABOUT THOWBY
What is thowby?
thowby is an Emirati abaya brand founded in Dubai in 2017, reimagining the traditional cultural abaya through timeless elegance and contemporary design. Rooted in Emirati heritage, our collections celebrate craftsmanship, individuality, and the enduring identity of the abaya.
Is thowby an Emirati abaya brand?
Yes. thowby is an Emirati brand founded in Dubai. Our identity is deeply rooted in Emirati heritage and inspired by the traditions, elegance, and cultural significance of the abaya.
What makes thowby abayas different?
At thowby, we believe the abaya is more than a garment. It is an expression of confidence, a reflection of individuality, and a symbol of identity. Our collections combine traditional cultural influences with contemporary design, quality craftsmanship, carefully selected fabrics, and attention to detail.
Where are thowby abayas designed?
Every thowby abaya is thoughtfully designed in our atelier in Dubai with a commitment to quality, craftsmanship, grace, and individuality.
What types of abayas does thowby offer?
thowby offers a diverse selection of abayas for different styles and occasions, from timeless everyday pieces to embroidered, colored, bisht, silk, linen, velvet, and evening abayas. Our collections are designed to give women the freedom to express their individual style while honoring the heritage of the abaya.
Does thowby have boutiques in Dubai?
Yes. thowby has boutiques in Dubai where you can discover our collections in person and receive personalized assistance from our team. Please visit our Boutiques page for current locations and opening hours.
Can I shop thowby abayas online?
Yes. Our collections are available to shop online at thowby.com, with worldwide shipping available to eligible destinations.
MY ACCOUNT
Is it compulsory to create an account before placing an order?
No. You can place an order without creating an account. However, creating an account can make your shopping experience easier by giving you convenient access to your order history and account information.
Is my personal information safe?
Yes. We take the privacy and security of our clients seriously and handle the information you provide in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details about how your information is collected, used, and protected.
What if I can’t log in to my account?
If you have forgotten your password, select “Forgot your password?” on the account page and follow the instructions sent to your email address. If you experience any other technical issue, please contact our Client Care Team at contactus@thowby.com.
PAYMENTS
What payment methods can I use?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Installment payment through Tabby is also available where eligible.
Can I change the currency for payment?
Yes. Our default currency is AED (UAE dirhams). Where available, you can select another currency using the currency selector on our website to view prices in your preferred currency.
ORDERS & DELIVERY
Which countries does thowby ship to?
thowby ships throughout the GCC and internationally to eligible destinations. Shipping restrictions may apply to certain countries in accordance with applicable UAE laws and international regulations.
How do I know if my order is confirmed?
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
When will I receive my abaya?
Regular delivery can take up to 15 business days. This generally includes approximately 7–10 business days for your abaya to be prepared and 3–5 business days for shipping. Express delivery options may be available for eligible orders. Please refer to our Delivery & Shipment Policy for full details.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information. If you need assistance, our Client Care Team will be happy to help.
What if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact our Client Care Team at contactus@thowby.com, and we will assist you with the status of your shipment.
Can I change the delivery address after placing an order?
Please contact our Client Care Team as soon as possible if you need to change your delivery address. Address changes can only be accommodated before an order has been dispatched.
Do I need to sign for my package upon delivery?
Yes. A signature may be required when your package is delivered. If you are unavailable, another person may sign for the delivery on your behalf where permitted by the courier.
CHANGES, CANCELLATIONS & RETURNS
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it by emailing contactus@thowby.com or sending a WhatsApp message to +971 50 656 8711. We will do our best to accommodate your request. Once preparation of your abaya has begun, changes or cancellations may no longer be possible.
Can I return my order?
Eligible unused and unworn items may be returned within 14 days of receiving your order, provided they remain in their original condition with all tags attached. Please refer to our Refund Policy for complete information regarding eligibility, exclusions, returns, refunds, and cancellations.
HAVE QUESTIONS? CONTACT US
If you have any additional questions, our Client Care Team will be happy to assist you.
Email: contactus@thowby.com
Telephone: +971 4 333 7891
WhatsApp: +971 50 656 8711
Our Client Care Team is available Saturday to Thursday, from 9:00 AM to 6:00 PM UAE time.
