Mervana Abaya

We understand that sometimes it’s necessary to request a refund, exchange, or cancellation of items you have purchased. In keeping with our commitment to client satisfaction, we at thowby ثــوبــي have done our best to make these transactions as easy as possible.

We allow returns, refunds, or exchanges of your product within 14 days of your order provided that the following conditions are met:

- The item should be unworn and unused.

- The item should be in the same condition as it was upon receipt and the original tags / labels should not be removed.

- The item should be in the same packaging in which you received it.

- The item needs to have the receipt or proof of purchase.

- Items purchased at 10% discount or more will not be returnable. 

Just create a return request by filling the return form. Process may take up to 14 days from the date of receiving your request.

Important Notice: Items purchased on sale are not eligible for refund. 

Refunds
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item, and will advise you of the approval or rejection of your refund request.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds
If you have not received a refund within your time expectation, please be sure to verify with your bank first. It may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at contactus@thowby.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchased item for the same item, please send us an email at contactus@thowby.com to explain the problem or reason for exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you as the recipient of the gift, any necessary refunds will be via a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves and then gave it to you directly, any refunds will be processed through to the gift giver, and they will be notified regarding the request made for refund, return, or exchange.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. 

Any returns that meet the above specified qualifications should be dispatched to:

Thowby Fashion Design 
Privacy Compliance Officer 
Al Quoz 4 Industrial Area - Atelier No. 41
P.O. Box 449633 
Dubai - United Arab Emirates
T: +971 4 333 7891 

Contact Us 
For further assistance or help on how to return your item please contact our Client Client Care at contactus@thowby.com or send WhatsApp at +971506568711 between 09:00 to 18:00 Dubai - UAE time

How to Care for your Abaya 

At thowby ثــوبــي we use different kind of fabrics, ranging from delicate to normal textiles, embroidery, and Swarovski crystals, therefore reading the care instruction will be very helpful on keeping your abaya in the best condition. 

One important thing you must consider prior to the care of your Abaya:

- Use detergent that is specially made for abaya fabric. 

Additionally, there are different methods to wash and press your abaya:

- Dry Cleaning 
- Gentle Machine Wash
- Hand Wash 
- Pressing / Steaming

Dry Cleaning 
If your abaya label says dry clean only then this means that you should strictly follow the instruction and get it dry cleaned only.

Gental Machine Wash
It is advisable that you turn your abaya inside out or put it in a protective basket. Select cold water using the gentlest cycle available for a maxiumum of 5 minutes. Take your garments from the machine as soon as the cycle ends, and lay them out flat to dry.

Hand Wash
Gently agitate your abaya in cold water, and rub any soiled areas softly with your fingers if any. When you feel confident that the garment is clean, dip the garments in and out of the water until they are no longer soapy. Lay it out flat to dry (avoid direct sun light).

Pressing / Steaming Instructions: 
Pressing or steaming applies for gentle machine wash and hand wash only. You can use either Iron or cloth steamer. You must press or iron your abaya inside out in order to avoid color changing and pressing marks. Clothes steamers are very efficient on most fabrics. It remove creases and refreshes fabric very well. Preferably please use the  heated metal plate, and make sure to use the delicate fabric guard so you do not expose your fabric to too much heat.

We hope that you found our care instructions beneficial for you. 

Please leave us your comments and feedback at:

contactus@thowby.com