thowby’s Core Values of Client Care
For us at thowby, the client is royalty. Every abaya is crafted with attention to the fashion needs and everyday comfort of each valuable customer. That core value of keeping the client above all is consistent throughout the thowby experience.
From the moment you place an order with us to the time the product reaches you and leaves you 100% satisfied, we don’t leave your side. Client care ranks number one for us because it is for you that we do what we do. YOU are an integral part of our business.
When shopping with us, always expect first-class service and VIP treatment. Our premium client care is reserved for every single person who chooses us - be it existing clients or new customers who discover us through our boutique or online store.
Give us an opportunity to style you and you will see that we never disappoint.
The second you place an order at thowby, we communicate. A sweet thank you message later, we begin correspondence on taking your measurements so we can customise the most exquisite abaya of choice for you.
If you are walking into our offline showroom, we take your measurements on the spot. For orders placed through our online store, we interact digitally. Either way, accuracy, quality and service remains equally excellent to guarantee the utmost client satisfaction. I talk to clients personally, managing communications end to end. I indulge in the very details and participate actively to ensure every step is undertaken seamlessly.
Continuity is important for us, hence, we stay in touch with you until the process of order to delivery is successfully complete. Through our notifications, you can also track the order status, including shipment date and date of delivery.
To complete the circle, we have selected the finest courier partners - (DHL) for international clientele and (Zajel) for UAE clientele - who ensure your deliveries reach your doorstep promptly, timely and safely. Ask them for any clarifications on your delivery and they would be happy to help.
Since it is you who makes our business what it is, we hold our clients’ feedback in very high regard and make sure to follow up after your package reaches you. Any alterations or modifications your abaya needs, just let us know. We collect the product, amend it and return it to you free of charge.
Our pre and post-sale services have received consistent appreciation from our clients. We have examples to show for it! thowby enjoys a high Google rating of 4.9, and the positive Google reviews are a testament to our promise of the best client experience.
We look forward to constructive feedback and actively seek out client suggestions that we can use to enhance our performance and services. Our communication channels are always open!
What are you waiting for? Shop thowby today!
