How to Order Your Abaya
We believe that the process of purchasing an abaya is more than just a transaction — it is a series of special moments. That is why we at thowby ثــوبــي are committed to making your online abaya shopping experience seamless and enjoyable.
Here is a step-by-step guide to help you navigate our website and order abayas online easily.
WELCOME TO OUR WEBSITE
The moment you land on the thowby website, it automatically detects your delivery country and currency to make your abaya shopping journey convenient. Think of it as a personalized welcome!
SELECT YOUR PERFECT ABAYA
Here comes the best part! Browse through our vast catalogue of trendy abayas to find the perfect one for yourself. Curated to suit every style preference, mood, and taste, our abaya collections are the perfect blend of tradition and modernity to help you look your confident best.
Our homepage offers an easy-to-navigate interface where you can begin your online abaya shopping journey. Products are conveniently arranged by categories based on colors, fabrics, occasions, and more, making your abaya shopping a breeze.
New Arrivals, Abaya Collections, Abaya Sets, Under Abaya Dresses, Shaylas, — find everything you are looking for, all in one place at thowby.
Refer to our handy Size Guide to choose the best fit for yourself.
COMPLETE YOUR ORDER
- Register your details to create an account for easy access to your order history and tracking information.
- Enter your delivery details to ensure your abaya reaches your doorstep promptly and securely. We highly recommend double-checking your delivery details to avoid any delays or issues with the delivery process. More here.
- Proceed to payment, choose your payment method, and enter details. There are multiple ways to pay — all reliable and safe.
- Recheck all your details to verify that the information provided is accurate. Once done, go ahead and complete your purchase. We’ll take over from there.
ORDER CONFIRMATION
Once you place an order successfully, thowby will send you an email confirming the details of your order, along with a tracking link to know more about the status of your order.
Later, when your order is ready for dispatch, you will receive a shipping confirmation from DHL with shipping details and a tracking link to know more about the status of your delivery.
More about our Delivery & Shipment Policy here.
WANT TO CANCEL AN ORDER?
If you wish to modify or cancel your order, please do so within 24 hours of placing it. Once we receive your request, our Client Care Team will send you an acknowledgment email confirming the order update.
More about our Return Policy here.
HAVE QUESTIONS? CONTACT US
For any additional queries, email our Client Care Team at contactus@thowby.com or call at +9714 333 7891 (available Saturday to Thursday between 09:00 to 18:00 UAE Standard Time).
Payment Methods Accepted
We accept Visa, MasterCard, American Express, and Apple Pay payment through Stripe. You can learn more about Stripe by clicking on their website link Stripe. You can also opt to pay via installments through tabby, tamara, and Cashew (here’s how).
