Sumra Abaya Set
Code: TFD-SET-10050We understand that sometimes it’s necessary to request a refund, exchange, or cancellation of items you have purchased. In keeping with our commitment to client satisfaction, we at thowby ثــوبــي have done our best to make these transactions as easy as possible.
We allow returns, refunds, or exchanges of your product within 14 days of your order provided that the following conditions are met:
- The item should be unworn and unused.
- The item should be in the same condition as it was upon receipt and the original tags / labels should not be removed.
- The item should be in the same packaging in which you received it.
- The item needs to have the receipt or proof of purchase.
- Items purchased at 10% discount or more will not be returnable.
Just create a return request by filling the return form. Process may take up to 14 days from the date of receiving your request.
Important Notice: Items purchased on sale are not eligible for refund.
Refunds
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item, and will advise you of the approval or rejection of your refund request.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or Missing Refunds
If you have not received a refund within your time expectation, please be sure to verify with your bank first. It may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at contactus@thowby.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchased item for the same item, please send us an email at contactus@thowby.com to explain the problem or reason for exchange.
Thowby Fashion Design
Privacy Compliance Officer
Al Quoz 4 Industrial Area - Atelier No. 41
P.O. Box 449633
Dubai - United Arab Emirates
T: +971 4 333 7891
Gifts
If the item was marked as a gift when purchased and shipped directly to you as the recipient of the gift, any necessary refunds will be via a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves and then gave it to you directly, any refunds will be processed through to the gift giver, and they will be notified regarding the request made for refund, return, or exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Any returns that meet the above specified qualifications should be dispatched to:
Thowby Fashion Design
Privacy Compliance Officer
Al Quoz 4 Industrial Area - Atelier No. 41
P.O. Box 449633
Dubai - United Arab Emirates
T: +971 4 333 7891
Contact Us
For further assistance or help on how to return your item please contact our Client Client Care at contactus@thowby.com or send WhatsApp at +971506568711 between 09:00 to 18:00 Dubai - UAE time
To look your best in a thowby ثــوبــي abaya, it is important to keep the abaya at its best too.
We cater to a wide variety of abaya trends that use a range of fabrics, colors, embellishments with Austrian crystals, fine embroidery, etc. To preserve the quality and longevity of these beautiful pieces in your wardrobe, proper maintenance is key.
Follow these abaya care instructions to keep your robes in good condition for years to come.
WASHING
First things first, use a detergent specifically formulated for abaya fabrics when washing your garments. Very harsh detergents or chemicals like bleach can damage an abaya’s fabric or embellishments.
Always check the care instructions on your abaya label to know the best washing method for that specific piece.
- Dry Clean: If your abaya label says "dry clean only," it is essential to follow this instruction and take it to a professional dry cleaner experienced in handling delicate fabrics. Using alternative methods to clean such an abaya will cause damage. Please take note that Linen and embroidered abayas should always be send to dry clean.
- Gentle Machine Wash: For abayas that can be machine washed, turn them inside out or place them in a protective basket before putting it into the washing machine. Opt for cold water and the gentlest cycle for a maximum of 5 minutes. Once the cycle is complete, promptly remove your abaya from the machine and lay it flat to dry.
- Hand Wash: To wash your abaya by hand, agitate your abaya in cold water and using abaya-specific detergent, focus on specific areas to clean dirt, stains, and odors as necessary. Rinse the abaya thoroughly and lay it flat to dry, avoiding direct sunlight.
PRESSING
- Always press or steam your abaya inside out to prevent color fading and pressing marks.
- Before using wide strokes to press your abaya, use a low to medium heat setting on your iron and test it on a small area first.
- It is highly recommended to use a cloth steamer or iron with a delicate fabric guard to protect your abaya from excessive heat.
- If you can, use a heated metal plate for ironing for optimal results.
- Gently smoothing out wrinkles and creases, and remember to press carefully around any embellishments on your abaya.
STORING
- Hang your abaya on a padded hanger to maintain its shape and prevent stretching. It is best to allow the full length of the abaya to hang down, to avoid fold creases.
- Store your abaya in a cool, dry place away from direct sunlight to prevent fading and discoloration.
- Consider using garment bags to protect your abaya from dust and moths during storage.
An abaya that is well taken care of is bound to be the star of your wardrobe!
HAVE QUESTIONS? CONTACT US
For any additional queries, email our Client Care Team at contactus@thowby.com or call at +9714 333 7891 (available Saturday to Thursday between 09:00 to 18:00 UAE Standard Time).