Heiveen Dress

We understand that sometimes you may need to request a refund, exchange, or cancellation of items you have purchased. In keeping with our commitment to client satisfaction, we at thowby ثــوبــي do our best to make these processes as convenient for you as possible.

RETURNS

Our return policy allows for returns, refunds, or exchanges within 14 days of your order, provided these conditions are met:

• The item should be unworn, unused, and in the same condition as when you received it, with original tags/labels intact.
• The packaging should be in its original state.
• A receipt or proof of purchase must accompany the item.
• Items purchased at a discount of 10% or more are not eligible for return.

To initiate a return, simply fill out our return form. The processing time for returns may take up to 14 days from the date of your request.

Thowby Fashion Design

Privacy Compliance Officer
Al Quoz 4 Industrial Area - Atelier No. 41
P.O. Box 449633

Tel: +9714 333 7891
Dubai - United Arab Emirates

Please note that clients are responsible for covering the shipping expenses in case of a return. The cost of return shipping will be deducted from your refund amount and is non-refundable.

REFUNDS 

After your returned item reaches us and goes through our quality checks, we will promptly send you an email to confirm its receipt and inform you about the status of your refund request. 

If your return meets our criteria* we will initiate the refund to your original payment method (typically your credit card). 

Please note that the timing of the credit appearing in your account is subject to your card issuer's policies and thowby does not claim responsibility for it. 

Didn’t get your refund? 

If your refund has not reached you within the expected timeframe, kindly verify with your bank first. It may take some time for the refund to be officially processed. Should you still not receive your refund after following these steps, please reach out to us at contactus@thowby.com. 

*Items purchased on sale are not eligible for refunds.

EXCHANGES 

Replacements are available only for defective or damaged items. If you need to exchange your purchase due to such reasons, contact us at contactus@thowby.com and give us more details about your grievance. 

Items eligible for exchange/replacement can be shipped to the address above. 

GIFTING RETURNS/EXCHANGES   

If the item was purchased as a gift and you were the recipient, any refunds will be issued in the form of a gift credit once we receive the returned item. You will receive a gift certificate by mail.

If the item was not marked as a gift during purchase or if the buyer had it shipped to their own address before gifting it to you, any refunds will be credited to the original payment method of the buyer. They will be informed about the refund, return, or exchange request.

HAVE QUESTIONS? CONTACT US 

For any additional queries, email our Client Care Team at contactus@thowby.com or call at +9714 333 7891 (available Saturday to Thursday between 09:00 to 18:00 UAE Standard Time). 

To look your best in a thowby ثــوبــي abaya, it is important to keep the abaya at its best too. 

We cater to a wide variety of abaya trends that use a range of fabrics, colors, embellishments with Austrian crystals, fine embroidery, etc. To preserve the quality and longevity of these beautiful pieces in your wardrobe, proper maintenance is key. 

Follow these abaya care instructions to keep your robes in good condition for years to come.  

WASHING

First things first, use a detergent specifically formulated for abaya fabrics when washing your garments. Very harsh detergents or chemicals like bleach can damage an abaya’s fabric or embellishments.

Always check the care instructions on your abaya label to know the best washing method for that specific piece. 

• Dry Clean: If your abaya label says "dry clean only," it is essential to follow this instruction and take it to a professional dry cleaner experienced in handling delicate fabrics. Using alternative methods to clean such an abaya will cause damage.  Please take note that Linen and embroidered abayas should always be send to dry clean.

• Gentle Machine Wash: For abayas that can be machine washed, turn them inside out or place them in a protective basket before putting it into the washing machine. Opt for cold water and the gentlest cycle for a maximum of 5 minutes. Once the cycle is complete, promptly remove your abaya from the machine and lay it flat to dry.

• Hand Wash: To wash your abaya by hand, agitate your abaya in cold water and using abaya-specific detergent, focus on specific areas to clean dirt, stains, and odors as necessary. Rinse the abaya thoroughly and lay it flat to dry, avoiding direct sunlight.

PRESSING 

• Always press or steam your abaya inside out to prevent color fading and pressing marks. 
• Before using wide strokes to press your abaya, use a low to medium heat setting on your iron and test it on a small area first.
• It is highly recommended to use a cloth steamer or iron with a delicate fabric guard to protect your abaya from excessive heat. 
• If you can, use a heated metal plate for ironing for optimal results.
• Gently smoothing out wrinkles and creases, and remember to press carefully around any embellishments on your abaya.

STORING 

• Hang your abaya on a padded hanger to maintain its shape and prevent stretching. It is best to allow the full length of the abaya to hang down, to avoid fold creases. 
• Store your abaya in a cool, dry place away from direct sunlight to prevent fading and discoloration. 
• Consider using garment bags to protect your abaya from dust and moths during storage.

An abaya that is well taken care of is bound to be the star of your wardrobe! 

HAVE QUESTIONS? CONTACT US 

For any additional queries, email our Client Care Team at contactus@thowby.com or call at +9714 333 7891 (available Saturday to Thursday between 09:00 to 18:00 UAE Standard Time).